Customer Policies

  • 1 year warranty on new and demo items with a proof of purchase from Ross Athletic Supply.
  • We accept returns within 30 days of purchase, refunded via the same form of payment provided.  Items must be new/unused.
  • 20% restocking fee on all returns and customer is responsible for return shipping fees.
  • To initiate a return just call our office 1-888-600-7677
  • The customer is responsible for inspecting all shipments, counting number of pieces, making sure it matches number on delivery receipt, inspecting for shortage, torn packaging or damage, notating all inspections on the delivery receipt.
  • Do NOT refuse a shipment.
  • Do NOT discard any packaging if there is damage.
  • You have the right to inspect shipment before signing delivery receipt.
  • The customer is responsible for filing claims for shortage or damage, NOT Ross Athletic Supply, Inc.
  • If damage is found after the driver has left, call the freight company immediately. Customer has 5 days to report damage.
  • Customer is responsible for redelivery charges.
  • It is NOT the responsibility of the driver to load, unload, or assist.

Returning Equipment

  • A 15% restocking fee will be charged on all returned items.
  • The customer pays the return shipping cost on returned items.

All Orders Are Prepaid

  • All orders are prepaid unless you are a school, university, or YMCA with an institutional purchase order. If this is the case, terms are net 30.
  • We accept checks, money orders, cashiers checks, VISA, Mastercard, American Express, or Discover.

* All prices are subject to change without notice.

About Ross Athletic Supply

Mailing Address:
1101 South Fresno St.
Fort Smith, AR 72901
Call us 1-888-600-7677
Email us: info@rossathletic.com

1101 South Fresno St. Fort Smith, AR 72901